General information

Name

Retail Customer Service Officer

Site / Location

Katherine Post Office

Ref #

12384194

Entity

Australia Post

Opening Date

11-Jun-2026

Suburb

Katherine

State

Northern Territory

Work Type

Permanent Part Time

Weekly Hours

Description & Requirements

Australia Post respectfully acknowledges the Traditional Custodians of the land on which Katherine stands — the Jawoyn, Dagoman, and Wardaman peoples, whose ancestral lands converge in this region. We pay our respects to Elders past and present, and extend that respect to all First Nations peoples, including emerging leaders.

We are committed to fostering a diverse and inclusive workplace and encourage applications from people of all backgrounds, identities, and lived experiences, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, people of all genders and ages, and those from refugee and migrant backgrounds.

Help us deliver like never before

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.

About the opportunity

If you are either looking for your first job in retail or have a proven track record in a fast paced retail/ supermarket environment, you’re available to commit to a minimum of working 25 hours each week and you’re looking for your next move, we have an opportunity for you!

Role Details:

Offering an above industry average pay rate $31.93 / hour + 12% Superannuation
+ District allowance from $7140 annually (paid fortnightly)
+ Up to 50% Air Conditioning subsidy
+ Extra 7 days of paid leave per year = 5 weeks holidays each year
Extensive, supportive (paid) training, 12 weeks, 5 hours / day on a rotating roster, Monday - Friday, between 8:45 AM - 5:06 PM
Extra hours are available to support a great local team when they are on leave
This role will suit someone who has experience in a fast paced retail, supermarket or banking environment who is seeking the next move in their career
To see what it's like to work at AusPost, follow us on Instagram

You'll be:

Performing customer sales and service transactions with customers
Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
Assisting customers with mail lodgements and associate costs
Building rewarding relationships with customers by understanding their needs
Assisting with administrative duties such as stocktaking and record maintenance

About you

You're friendly, enthusiastic and reliable and you love working in a team environment. You're ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

Have a great attitude and are willing to learn
Be competent or have the ability to learn to work with POS’s and cash handling
Be fit to lift up to 16kgs of mail / parcels regularly and stand for your shift

How we'll deliver for you:

We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

We're delivering together

AusPost is one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected]

See what a day in the life on the Retail Team at Australia Post looks like: