Service Manager – Lead a High-Performing Automotive Team

Darwin Motor Group (DMG) | Darwin, NT
Full-Time | OTE $100,000+

Ready to Lead, Inspire and Drive Success?

Darwin Motor Group is seeking an ambitious and aspiring Service Manager to lead and elevate our high-performing service department. This is a key leadership opportunity within one of the Northern Territory's largest automotive groups, where you'll play a pivotal role in driving customer experience, operational performance, and team culture across three major vehicle brands.

Operating in a fast-paced, high-volume environment, you'll be responsible for maintaining exceptional service standards, developing a successful team, and delivering strong business outcomes. Success in this role will be measured through operational excellence, team engagement, OEM Customer Satisfaction (NPS) performance, and long-term customer retention.

If you're a passionate leader who thrives on achieving results, developing people, and creating outstanding customer experiences, this role offers the challenge, responsibility, and career growth you've been looking for.

About the Role

As Service Manager, you will be responsible for the overall performance of the service department, ensuring operational excellence, strong financial results, and an outstanding experience for every customer.

This role is heavily focused on customer experience, process discipline, and team leadership, with a strong emphasis on maintaining exceptional service standards, driving customer retention, and fostering a culture of continuous improvement.

You'll lead from the front, creating a positive and accountable team culture while driving productivity, efficiency, and consistent service delivery. Working closely with your team, you'll ensure customers receive a seamless experience from booking through to vehicle handover, while identifying opportunities to improve processes, performance, and profitability.

Key Responsibilities

Lead and manage the day-to-day operations of the Service Department
Drive department performance, productivity, and profitability
Coach, mentor, and develop Service Advisors and Technicians
Deliver exceptional customer service and retention outcomes
Monitor and achieve departmental KPIs, budgets, and targets
Work collaboratively with Parts, Sales, and Senior Management teams
Ensure compliance with workplace safety, environmental, and manufacturer standards
Resolve customer concerns professionally and effectively
Identify opportunities to improve processes and grow department performance

What We're Looking For

Proven experience as a Assistant Service Manager, or emerging Service Manager ready to take the next step in their career
Demonstrated success in delivering outstanding customer satisfaction and customer retention outcomes
Strong leadership capability with the ability to build, coach, motivate, and hold teams accountable for performance
Highly organised with excellent operational and process discipline
Commercially minded with the ability to manage departmental productivity, profitability, and performance targets
Exceptional communication and relationship-building skills with customers, team members, and key stakeholders
Ability to thrive in a fast-paced, high-volume dealership environment
A hands-on leader who leads from the front and sets the standard for professionalism and customer service
Experience using dealership management systems and service department reporting tools
Sound understanding of workshop operations and service processes
Current and valid driver's licence
A proactive, solutions-focused mindset with a commitment to continuous improvement

Why Join Darwin Motor Group?

OTE $100,000+ with attractive performance-based incentives
Join a respected and growing automotive group representing 15 leading vehicle brands
Lead a successful department with the support of an experienced leadership team
Career progression opportunities within a large multi-franchise organisation
Be recognised and rewarded for your leadership, results, and commitment
Enjoy the lifestyle benefits of living and working in Darwin

Take the Next Step

If you're ready to lead a successful service department, develop a winning team, and build a rewarding long-term career with Darwin Motor Group, we'd love to hear from you.

Apply now with your resume and a brief cover letter outlining your experience and suitability for the role.